This past April I sent in a form, photo and fee to renew my U.S. passport. My check was cashed in July. By the end of August I was living in a nightmare. I went to the passport office website to see about my status as I was due to receive it and saw that it was being processed. I also logged in to receive email messages. About a week more with no passport in my mailbox I started calling the number provided. They could not tell me anything more than what was on the website. When I thought it was long overdue I called a few more time with the same negative result. Once a man said he would request somebody call me about why I had not received it. To date no call. Finally after desperation set in and that it was not mid-September I called twice in one week. The call center could tell me nothing. Why am I calling them I wondered? It was time to speak with a supervisor. While on hold somebody pushed a button too quickly and I heard said supervisor say “Well, he is going to have to comply like everyone else”. Yes, I wanted to I thought.
I found that the call center is a third party and they have no information other that what you see on the site. I was told (in September) that I was sent a letter in April telling me my AAA photo was rejected. Thanks to the Post Office I never received it. The super did request somebody call me and the next day I finally found out the photo was rejected as it was grainy and not the right white background. It is now going on six months and still no passport. I sent in a new one taken at a post office.
Why have people take questions if they have no ability to give answers or direct you to people who can? The supervisors at the call center have no clue that people are calling for real answers. I sent is a new photo and have no confidence that I may get my passport in my lifetime. This is the third time in my life I have renewed and the first time I am living in hell.
In a merry-go-round system, the passport website says to call for more information but when you do they tell you to visit the site for more information. If you miss getting a letter you are out of luck as there is no other number to call. They are truly behind a wall. Mr. Trump, tear down this wall.